Welcome to Shopstira Ventures. This Shipping Policy explains how we process, dispatch, and deliver orders placed through shopstira.in. Please review the information below to understand our shipping process, delivery timelines, order tracking, and customer support.
1. Order Processing
- Orders are processed on business days (Monday to Saturday), excluding public holidays.
- Orders are generally processed within 1–2 business days after successful order confirmation.
- During festivals, promotional events, or unforeseen circumstances, processing may take slightly longer.
2. Shipping Locations
We currently ship to most serviceable locations across India through our logistics partners.
At present, international shipping is not available unless specifically announced on our website.
3. Delivery Time
Estimated delivery timelines are:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 3–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates only and may vary due to courier operations, weather conditions, public holidays, or other factors beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, Shopstira Ventures may offer free shipping on selected products, promotional campaigns, or minimum order values.
5. Order Tracking
Once your order is shipped, you will receive shipment details and a tracking number (where available) via email or SMS.
You can use the tracking information to monitor your shipment through the courier partner’s website.
6. Delivery Attempts
Our courier partners will normally make one or more delivery attempts.
If delivery cannot be completed due to incorrect address details, customer unavailability, or refusal to accept the shipment, the order may be returned to us.
Additional shipping charges may apply for reshipment.
7. Damaged or Tampered Packages
If your package appears damaged, tampered with, or opened at the time of delivery:
- Do not accept the package if possible.
- Take clear photographs of the package.
- Contact our customer support immediately.
We will investigate the issue and assist you according to our Return & Refund Policy.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Shopstira Ventures is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
9. Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Government restrictions
- Transport disruptions
- Courier service delays
- High seasonal demand
We appreciate your patience in such situations.
10. Amazon Orders
Some PETSTIRA products may be sold through Amazon or other authorized online marketplaces.
Orders placed on these platforms are shipped according to the shipping policies of the respective marketplace.
Please refer to the applicable marketplace policies for shipping, delivery, and tracking information.
11. Contact Us
If you have any questions regarding shipping, please contact us:
Shopstira Ventures
Website: https://www.shopstira.in
Email: support@shopstira.in
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)
We are committed to delivering your orders safely and efficiently while providing a reliable shopping experience.
Products Purchased Through Amazon
Products purchased through Amazon or other authorized online marketplaces are shipped according to the respective marketplace’s shipping policies, delivery timelines, and courier services. Customers can track their orders directly through the platform where the purchase was made.