Return & Refund Policy

At Shopstira Ventures, customer satisfaction is our priority. This Return & Refund Policy explains the eligibility, return process, replacement conditions, refund timelines, and customer support for products purchased through shopstira.in. Please read this policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return or replacement if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product was missing from your order.
  • The product was delivered in a tampered or leaking condition.

Return requests must be submitted within 7 days of receiving the product unless otherwise stated.

2. Products Not Eligible for Return

For hygiene, safety, and quality reasons, we generally do not accept returns if:

  • The product has been opened or used.
  • The product is damaged due to improper handling after delivery.
  • The return request is made after the eligible return period.
  • The product was purchased during a non-returnable promotional offer (if clearly stated).

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery.
  2. Share:
    • Order Number
    • Clear photographs of the product
    • Photographs of the packaging
    • A brief description of the issue

After verification, we may offer:

  • Replacement
  • Refund
  • Other appropriate resolution

4. Refund Process

Once your return is approved and the product (if required) is received and inspected:

  • Refunds will be processed to the original payment method.
  • Refund processing generally takes 5–10 business days, depending on your payment provider.

5. Replacement

Where applicable, we may provide a replacement instead of a refund if:

  • The product is defective.
  • The product is damaged during transit.
  • An incorrect item was delivered.

Replacement is subject to product availability.

6. Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, please follow the return process after delivery if the product is eligible.

7. Amazon Orders

If you purchased a PETSTIRA product through Amazon or another authorized marketplace, the return, replacement, and refund process will be governed by the policies of that marketplace.

Please initiate your request through the respective platform.

8. Return Shipping

If the return is due to our error (wrong item, damaged product, or manufacturing defect), return shipping will be arranged or reimbursed where applicable.

If the return is requested for reasons not covered under this policy, return shipping charges may be the customer’s responsibility, where permitted.

9. Inspection

All returned products are subject to inspection.

If a returned product does not meet the conditions of this policy, the return or refund request may be declined.

10. Contact Us

For any return or refund assistance, please contact:

Shopstira Ventures

🌐 Website: https://www.shopstira.in

📧 Email: support@shopstira.in

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

We are committed to resolving genuine customer concerns fairly and promptly while maintaining the quality and safety of our products.

Note : Products purchased through Amazon or other third-party marketplaces are subject to the respective marketplace’s return, replacement, and refund policies. Customers should initiate return or refund requests through the platform from which the product was purchased.